by Karen | Apr 6, 2012 | ACT Software |
Wow! As hard as it is to believe the ACT! software program turned 25 this month. If you’re into numbers that translates into 14 versions, five named owners and millions of users. I received an e-mail this week from a long ACT! user who was complaining about... by Karen | Mar 30, 2012 | ACT & Zoho Training |
Hard as it is to believe, I’ve written over a dozen books on technology and created training videos for LinkedIn Learning. Trust me, writing is a labor of love. My “day job” is to help my clients utilize CRM software to make themselves – and their businesses – more... by Karen | Mar 9, 2012 | CRM Usage Tips |
The other day I was working with a client when his ACT! alarms window opened; I must say that the number of alarms he had was, well, alarming. He quickly clicked the Select All button, selected Snooze and put all the alarms to rest for the remainder of the day. ... 
by Karen | Mar 1, 2012 | ACT & Zoho Training |
A couple of years ago, I sold my old house and bought a new one. The same realtor handled both transactions; her commissions made her a happy woman. Ironically, the first piece of US mail I received in my new home was a postcard addressed to “Current Resident”... 
by Karen | Feb 24, 2012 | ACT & Zoho Training |
I work with hundreds of ACT! users, most of whom are willing and eager to start e-blasting away. Unfortunately many of those users never get their e-marketing plans off the ground. In this article I want to show you an easy way to get your thoughts down on paper –... by Karen | Feb 17, 2012 | ACT & Zoho Training |
When I was five I spent a week with my family at a vacation spot that included a water park with a rather large slide going into the deep end of the pool. My older brother and sister spent the week using that slide but alas, I was too scared to try it. I remember... 
by Karen | Feb 13, 2012 | CRM Usage Tips |
Several years ago a marketing company offered to do a mailing for me to all businesses within a 50 mile radius of my office. This sounded like a great idea until I realized that areas to the east and south of me contained nothing but the deep blue sea, and a large... 
by Karen | Jan 27, 2012 | ACT & Zoho Consulting, CRM Usage Tips |
It seems that these days “everyone wants to be in the clouds” but alas, many business owners don’t know what that means and/or how to get the job done. There are a number of ways to access an ACT! database “from the clouds.” You can use a product... 
by Karen | Jan 6, 2012 | CRM Usage Tips |
OK, I’ll admit that as a 30 year user of, and consultant for, Windows products I might be a bit prejudiced but can anyone explain to me the current obsession with Apple products? My local Apple store had a line wrapped around the mall before the holidays, and I... by Karen | Sep 20, 2011 | ACT & Zoho Training |
Many of you have been asking me when my next “ACT for Dummies” book is coming out. I’m pleased to announce that it’s here – although maybe not in the same format as you might expect. Anyone familiar with the publishing industry –...
