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We are Act! Consultants and Specialists

Hi. My name is Karen Fredricks and I’m the owner of Tech Benders. My goal is to take fairly complex business practices and make them so simple that even a dummy could understand them. In fact, I’m so good at what I do that I’ve written eleven For Dummies books for Wiley Publishing. I’ve also created training videos for Lynda.com. Most recently I’ve written two “Cook Books” illustrating the more advanced features of Act!. I specialize in taking the chaos of a typical business and developing systematic processes to make you more efficient, organized – and profitable!

We Wrote the Books on CRM

…as well as on Act!, Outlook, Business Contact Manager & Sugar CRM.  We specialize in CRM Sales & Marketing processes, Act! consulting, discount Act! software, custom Act! reports, and Act! database repair and conversions.  We host Act! databases.  We have offices in South Florida & Oregon – and use state of the art tools to remotely support all other locations! We like to think that we offer service with a smile – and not an attitude!

Purchase Act! Software

We’re really excited about this version of Act! because it adds  new features designed to make you more productive in less time.  But don’t just take our word for it – see it yourself!  Go to my You Tube Channel for video demonstrations on all the features. Click Here to Purchase Act! v18 at a Discount! Act! is available in a number of versions: Act! v18 Pro:  for single users…

Salesforce to Act! Conversions

If you’ve decided to move from Act! to another CRM product we can help you get all of your data out.  We know that your data is critically important to you; as sad as we are that you’re leaving Act! we also know that you might just be back before too long!

You’ve probably already discovered that it’s easy to export your Company/Account, ContAct! and Opportunity fields out of Act!.  And, if you have Act! v16 you know that you can export your history items as well.  What you might have struggled with is getting your Notes, Activities  and User profiles out of Act!

Custom Act! Reports

If you’re looking for help with the Act! Report you’ve come to the right place!  We wrote the Act! 12 reports.  We are Act! report specialists and offer several solutions to your reporting problems.  Adding information to an Act! database is only half the fun.  The other half comes from being able to analyze your data through the use of a report.  Act! comes with forty great reports and we’ve added over a dozen more in our custom Act! Report Package.  However, if you’re looking for a specific report feel free to e-mail Roy, our Act! report guru, with your design specifications.

If it’s possible to create a report in Act! – we can create it!

Act! Database Repair & Password Recovery

As with any type of software, the key to using Act! successfully is finding a consultant who can help you to meet your needs, and who will be there to help you when you run into trouble or have questions. Our expertise goes beyond that of a typical Certified Act! Consultant.  We’ve written seven books on Act!, our support staff consists of former Sage employees and we are one of six authorized Act! database repair centers world-wide.

if your “old” database is causing you “new” problems it’s time for the Act! database repair specialist, Kim Winton,to step in.  Kim performed database repair for Symantec and then for Sage Software – and she has brought her tools with her to Tech Benders.  There is no one better equipped to fix a database then Kim!

Act! Hosting

Most Act! users are surprised to see how much the Act! hosted solution looks and works just like the Windows version. The differences between Act! for Windows and Act! for Web have decreased with each subsequent release of Act!. Act! for Windows has more options because it runs on the Windows platform. The web version, being accessed via a browser will have limitations because of the browser interface. For example, you won’t be able to scroll through a list of names in the same way you do in the Windows version, and you’ll find that a right-click will pull up your browser options rather than Act! options.

Welcome to Tech Benders

About Karen and her Team

The name “Tech Benders” was chosen because in order to best meet the needs of your business it’s necessary to bend technology.   Your software should work for you instead of you having to compromise and try to fit into the software.

We are the best at what we do because we hire only exceptional people each with a unique set of skills to help your business. Roy is the Act! Report Guru, Kim is the Act! Database Repair Guru and I am the CRM Guru!

Act! Classes and Webinars

Call it Act! consulting, training or classes, we teach classes through webinars and through Lynda.com. It is essential to find an Act! consultant who can teach you how to use the software effectively and at the same time help you customize the software to meet your business goals.   It is important to us that we are there to help you when you run into trouble or have questions. We’ve written multiple books on Act! Our support staff consists of former Sage employees and we are one of six authorized Act! database repair centers worldwide. Our expertise goes beyond that of a typical Certified Act! Consultant.

Act! Books

Karen has written eleven “Dummies” books for Wiley Publishing including Act! 6 For Dummies in 2002. The book proved to be so popular that she was asked to write four more books on Act!. Wiley then asked Karen to write five books on Microsoft’s Office software including books on Outlook, Outlook Business Contact Manager and Microsoft Office Live. Because of her expertise in any and all things related to contact management and CRM, Karen was asked to write a book on SugarCRM. She loved writing the For Dummies books because they offer concise, easy to follow instructions – and mirror her own method of consulting! More recently she created both Act and Outlook training videos for Lynda.com (a subsidiary of LinkedIn) and two more Act titles for British publisher PackT.

Act! User’s Group

The Act! User’s Group is available to anyone interested in using Act! Software. The goal of the meetings is to give users the opportunity to learn to use Act! more effectively and find out how other companies are using Act! In addition, members will learn about the many add-on products that integrate with Act! the meetings are open to the public and moderated by Karen Fredricks, author of five Act! for Dummies books.

Salesforce to Act Conversions

If you are moving from Act! to another CRM product, we can help you get all of your data exported and get it organized. Once you’ve exported the necessary data you need to have a unique identifier attached to each and every record so that you can put the pieces back together again in your new CRM product. 

We know that your data is critically important to you; as sad as we are that you’re leaving Act! we also know that you might just be back before too long!

Act! Custom Reports

We know that adding information to an Act! Database is only half the fun. The other half comes from being able to analyze your data through the use of a report.   Even though Act! comes with forty great reports, we have added over a dozen more in our custom Act! Report Package. If it’s possible to create a report in Act! – we can create it!

We are the Act! experts! Call us today for any special requests, training or customizations.

 

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