Act! v17 Commonly Overlooked Features

I had a great conversation with a new prospect the other day.  He was using a fairly old version of Act! (Act! 2008) and knew he needed a change. “Karen,” he lamented, “we might as well be using a Rolodex and a wall calendar.  I know there is so much more that we...

Why Your CRM Implementation Fails

Having written over a dozen books on CRM software, it’s not unusual for me to receive calls from CRM users who want to “jump ship” and move from one product to another.  The reasons may vary but the bottom-line is that the user feels that the current...