Top 10 Reasons to Upgrade to ACT 2011

Top 10 Reasons to Upgrade to ACT 2011

I know what you’re thinking.  Another year, another upgrade.  And with new versions of ACT rolling out on a yearly basis you might not feel the need to upgrade.  After all as the saying goes, if it ain’t broke, don’t fix it. If you’ve been sitting in the Stone Age and...
Think Before You Send

Think Before You Send

I was doing some research the other day for my lynda.com Outlook 2010 training videos and came across a pretty interesting story.  In 2007 employees of the United States Department of Homeland Security used large CC: lists in place of a distribution list to broadcast...
Singing the Customer Service Blues

Singing the Customer Service Blues

Once upon a time life was much simpler – at least if you believe everything you see in “Leave It To Beaver” re-runs.  Dad marched off to the office every day while Mom stayed home and dusted.  Not once did you hear Dad cursing because he couldn’t find his software...