Singing the Customer Service Blues

Singing the Customer Service Blues

Once upon a time life was much simpler – at least if you believe everything you see in “Leave It To Beaver” re-runs.  Dad marched off to the office every day while Mom stayed home and dusted.  Not once did you hear Dad cursing because he couldn’t find his software...
My Love/Hate Relationship with Amazon

My Love/Hate Relationship with Amazon

Hi.  My name is Karen, and I am addicted to online shopping.  There, I’ve said it so I’m now on my road to recovery.  I love the fact that I can go online and, in a matter of minutes, send a last minute gift to my cousin in Des Moines complete with card and gift...
ACT 2010 Will Soon be Here!

ACT 2010 Will Soon be Here!

I know, I know.  Another year, another upgrade.  Upgrades can be expensive both in terms of money and time, but unfortunately they are a necessary evil of the computer world. Some companies force you to upgrade every year or so.  For example, Intuit’s tax tables...
Why Can’t I Just Use Outlook?

Why Can’t I Just Use Outlook?

I’ve been using ACT for over 20 years and, like most of you, my database needed a bit of Spring Cleaning. Although I routinely rely on Swift Page to help me update contact information, I wanted to get a better understanding of the needs of my contacts. I sent out a...
This Isn’t Your Granddaddy’s ACT!

This Isn’t Your Granddaddy’s ACT!

ACT! has been around for over 20 years. That may not seem like a big deal to you but in the fast-paced volatile world of computing that’s an incredible accomplishment. It’s not uncommon for an ACT! user to tell me that he or she has been using ACT! for 10, 15 or even...