by Karen | Feb 12, 2010 | CRM Usage Tips |
I love my tennis buddies even if they are a bit technically challenged. Take away their AOL accounts and they’d never be able to access e-mail; to them a browser is someone who’s not yet ready to make a purchase. I found it quite interesting that lately many of them... 
by Karen | Jan 18, 2010 | ACT Software, CRM Usage Tips |
Once upon a time life was much simpler – at least if you believe everything you see in “Leave It To Beaver” re-runs. Dad marched off to the office every day while Mom stayed home and dusted. Not once did you hear Dad cursing because he couldn’t find his software... 
by Karen | Jan 8, 2010 | CRM Usage Tips |
My twenty-three year old daughter was home for the holidays. Hard as it is to believe, my “baby” is now a college graduate. Of course the start of a new decade left me thinking about the technological changes that have occurred over the span of a decade – and how... 
by Karen | Dec 30, 2009 | ACT Software |
Hi. My name is Karen, and I am addicted to online shopping. There, I’ve said it so I’m now on my road to recovery. I love the fact that I can go online and, in a matter of minutes, send a last minute gift to my cousin in Des Moines complete with card and gift... 
by Karen | Jul 30, 2009 | ACT Software |
I know, I know. Another year, another upgrade. Upgrades can be expensive both in terms of money and time, but unfortunately they are a necessary evil of the computer world. Some companies force you to upgrade every year or so. For example, Intuit’s tax tables... 
by Karen | Jun 3, 2009 | CRM Usage Tips |
My dad taught me that when I pointed my finger at someone (or something) I was in fact pointing two fingers back at myself. Think about it the next time something goes wrong with your computer. I recently corresponded with a very irate ACT user. He had tried in vain... 
by Karen | May 31, 2009 | ACT Software |
I’ve been using ACT for over 20 years and, like most of you, my database needed a bit of Spring Cleaning. Although I routinely rely on Swift Page to help me update contact information, I wanted to get a better understanding of the needs of my contacts. I sent out a... by Karen | Oct 23, 2008 | CRM Usage Tips |
Having written 10 books on CRM and contact management I’m often asked to compare the various products. These questions often come from new or prospective CRM users. For me, this is like asking which car is better: the Lexus or the Infiniti. No doubt Lexus owners... by Karen | Oct 22, 2008 | CRM Usage Tips |
People very rarely call me when everything is going well. As much as I’d like to hear from one of my clients that all systems are go, I’m more likely to hear from the frazzled person who took a wrong turn in the maze of technology – and is looking for my help to bail... 
by Karen | Sep 16, 2008 | ACT Software |
ACT! has been around for over 20 years. That may not seem like a big deal to you but in the fast-paced volatile world of computing that’s an incredible accomplishment. It’s not uncommon for an ACT! user to tell me that he or she has been using ACT! for 10, 15 or even...
