If there’s any doubt as to Karen’s knowledge of any and all things related to CRM software, check out the impressive list of titles that she has written. In addition to 5 titles on ACT and 2 titles on Outlook, Karen was asked to write books on several other CRM software products including:
- SugarCRM For Dummies: A popular open-source CRM solution.
- Outlook Business Contact Manager For Dummies: This contact manager comes free with many of the office suites and provides a great introduction to the world of contact management.
- Small Business Marketing Tips For Dummies: This title was specifically requested by Microsoft and includes ways to use the Microsoft Office products for your marketing efforts.
- Microsoft Office Live For Dummies: Office Live provides a great way for small groups and organizations to create a website, share calendars and exchange data.