zoho crm featuresSpring has sprung – and so have a lot of amazing new Zoho CRM features

  • Expanded Messaging Integrations: Now connect with customers via Line, in addition to improved WhatsApp features like message templates, threaded replies, and audio previews.Zoho

  • Advanced Account Management: The new Account-Based Marketing (ABM) add-on helps identify and engage high-value accounts through enriched profiles and targeted campaigns.​

  • AI-Powered Tools: Meet Zia’s new SDR and Sales Coach agents, designed to nurture leads and provide actionable sales insights. Plus, enjoy smarter forecasting and personalized AI recommendations.​

  • Enhanced Customization: Improvements to CPQ, Kiosk Studio, and Subforms offer greater flexibility in tailoring your CRM to specific business needs.Zoho

  • Improved Analytics: New visualization options like Sankey, Treemap, and Waterfall charts provide deeper insights into your data.Zoho

Explore all the new features in detail here: Zoho CRM Q1 2025 Update.

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