If you are an ACT! subscriber you’ve probably received an email from SwiftPage letting you know that the Act support you had thought you had purchased was being yanked out from under you. Don’t shoot the messenger here; I am as ticked off about this as you are! When you purchase a year-long gym membership…
Act Tech Support Webinar: Click Here to Register You probably love a good mystery – but not when it comes to your Act database! If you’re like most Act users you rely on Act to run your business and when your Act starts “acting up” panic sets in. I receive dozens of calls and emails…
I had someone call me last week who was enraged that Act! Support was not able to help them convert their Act! 5 database (circa 1999) to the latest version, Act! v17. Another customer couldn’t understand why Swiftpage wasn’t willing to convert their 1997 Maximizer database to Act. The customers felt that this service…
The Act QuickBooks Link Small businesses require two solutions to effectively manage their front and back office operations: A CRM solution to manage front office processes such as sales and service An accounting solution to manage the back office operations including invoicing. Typically sales people don’t have access to accounting information and the bookkeeper doesn’t get…
Act! Outlook Synchronization Clients often ask me to “setup their Act! Outlook integration” and are dumfounded when I respond that there is no such thing. “But Karen,” they insist, “you told me that my version of Act! is compatible with my version of Office. How can that be?” The confusion lies in the fact that…
Software companies are in the same boat as your local hardware or office supplies store. Hard as it may be for the average consumer to believe, software companies are in business to make money – or at least to remain solvent.