Your version of Act! will be retired on August 31, 2024

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Karen

act v2024

 

There’s no better way to start your day than to jump out of bed on a beautiful summer’s day, grab your morning coffee, fire up Act – and see a rather ominous message pop up on the screen telling you that the Act 2024 software you just purchased and/or installed, is being retired. Apparently, at least according to the number of panicked emails and phone calls I received, not everyone was thrilled to see this message.

Fear not, users of Act 2024, you belong to a class of Act users that I call the “lucky ones.” If you have Act 2024 Pro you can pat yourself on the back. You had the foresight to purchase the last perpetual version of Act. There are no more copies to be had. Your version will work with Windows 10 and Windows 11. Your version installs SQL 2019. Go back and enjoy your coffee or, better yet, go buy a lottery ticket. So what does this message mean? Quite simply, Act will no longer be updated after August 31, 2024 and you won’t be able to call in to Act support for help. Breathe a big sigh of relief. If you have SQL 2019 you are good to go. If you have SQL 2014 simply uninstall both Act and SQL. Need support? We’re always here to help you; you are NOT alone.

If you have Act 2024 Desktop subscription you are in an even better scenario. You are entitled to Act 2025 and even Act 2026 when in comes out in August, 2024 at no extra charge. And you will still have Act support. Plus, if you purchased Act from Tech Benders, you have free email support. In your case I’d go out and purchase several lottery tickets!

Have questions about ACT? We’re here to help! Please feel free to add your question to the comments below!

Comments

6 responses to “Your version of Act! will be retired on August 31, 2024”

  1. Karen Avatar
    Karen

    The short answer is no. Act! v24 was certified to work with Microsoft Office 2021, but it was released before Office/Outlook 2024 Classic became available and is not officially supported with Outlook 2024 Classic.

    While some users may find that basic email functionality works, I wouldn’t recommend relying on it if you depend on the Act! Outlook integration for email history, contact synchronization, or other Outlook features. Unsupported combinations can lead to unpredictable behavior.

    If you’re planning to use Outlook 2024 Classic, I would recommend upgrading to a newer version of Act! that officially supports newer Microsoft products.

    If you’d like, let me know:

    Which edition of Act! v24 you’re using (Pro or Premium)
    Whether it’s desktop or web
    Which version of Windows you have

    I’d be happy to advise you on the best upgrade path—or discuss alternatives if you’re considering moving away from Act!.

  2. Ian C Avatar
    Ian C

    I’m in Canada [West Coast] and looking for an ACT consultant to: #1. Sort out some of those nasty issues that pop-up such as why Mail Merge will not e-mail out all of the contacts I had selected from my ID/Status #2. Build some custom Templates #3. Teach my to effectively use Tables; and #4. Discuss shifting from V24 Desktop to the Cloud.

  3. Karen Avatar
    Karen

    LOL, well I certainly do consider myself an expert in both Act and Zoho! I have a clear conversion path that starts with a chat about what you love about Act, what you hate about Act and what you need moving forward. If it seems that Zoho would be a good fit then we do a “test drive” to show you around Zoho. I then start you on a trial and get a backup of your Act database. I like to do a bit of cleanup before converting your data to make sure we’re not bringing over any unnecessary data. Once we know what data you want to retain, I do most conversions over the weekend.
    Karen

  4. Randy Avatar
    Randy

    I have ACT v20 that I bought from you. I want to consider converting to Zoho, and I need to chat with Karen or another expert.

  5. Karen Avatar
    Karen

    Hi John,

    Support for Act Pro v24 will stop on 8/31/24. That means no new updates or patches will be created for it. So yes, that means it will not be compatible with future versions of Windows or Outlook that come out after 8/31.

  6. John S Avatar
    John S

    I’m running Act Pro 24 and have just upgraded to Windows 11. While I understand that Act Pro 24 is compatible with Windows 11 and that the license is good in perpetuity is there a chance that it won’t be compatible versions of Windows beyond Windows 11?

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