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Introduction ***Introduction 00:50 ***What ACT! does 01:36 ***Knowing the five ACT! flavors 02:39 ***Setting up a demo database 01:45

1. Getting Your ACT! Together ***Learning a few database concepts 02:40 ***Navigating through ACT! 04:04 ***Using the Setup Assistant 06:21

2. Putting Your Database to Work Adding new contact records 08:11 Modifying an existing ACT! record 05:36 Looking up contact information 05:00 Using additional contact lookups 05:45

3. Using ACT! to Improve Your Memory Creating an ACT! note 04:11 Creating a history 05:48 Scheduling an activity 10:03 Reviewing the task at hand 04:44 Clearing activities 04:48

4. Reporting on Your Progress ***Working with dashboards 03:10 Running reports 05:52 Customizing a list view 04:23

5. Merging Information into a Document Understanding the mail merge 02:31 Creating a template 06:00 Performing a merge 06:43 Creating labels 03:36 Emailing contacts 04:28 Integrating with Outlook 03:28

6. Developing an E-Marketing Campaign Introduction to ACT! e-marketing 05:20 Creating an email template 05:11 Sending an e-blast 03:10 Analyzing the results of an e-marketing campaign 04:06 Creating a survey 04:11 Creating a web form 04:30 Creating a drip marketing campaign 06:56

7. Using the Web to Build Your Database Navigating in the Web Info tab 02:14 Using the Web Info tab to research your contacts 05:04 Creating new web links 03:24

8. Working with Sales Opportunities Introduction to opportunities 03:07 Creating opportunities 04:57 Modifying the product list 04:08 Creating sales stages 05:58 Viewing the opportunity list 07:42

9. Grouping Your Contacts What is a group? 02:50 Creating a group 06:14 Finding your way around in the groups 03:28

10. Creating Company Records What is a company? 02:22 Creating company records 04:45

Conclusion Reviewing add-on products 01:55 Goodbye 00:30