Have You Outgrown Your Act CRM Software? What Next?

Have You Outgrown Your Act CRM Software? What Next?

I recently had a client call me to tell me that they were not going to upgrade their Act! to the latest version because they had outgrown Act!. “Karen,” they explained, “Act! just isn’t giving us what we want.  We need a good pipeline report.  We can’t find any of the...
Thinking of Changing Your CRM Software?

Thinking of Changing Your CRM Software?

We have to ask…what are some of the Salesforce.com causes for attrition and how may those considerations affect the choice your business makes when it comes to choosing the right CRM solution? “The financial metrics are clear enough — it doesn’t make sense...

Act vs Salesforce.com

As the author of 13 books on various CRM software applications and the creator of the lynda.com Act! training videos I am often asked to compare the various CRM products.  Potential CRM users aren’t sure which product to choose, and existing CRM users often want...

Why Your CRM Implementation Fails

Having written over a dozen books on CRM software, it’s not unusual for me to receive calls from CRM users who want to “jump ship” and move from one product to another.  The reasons may vary but the bottom-line is that the user feels that the current...
Using Act! CRM to Boost Your Sales

Using Act! CRM to Boost Your Sales

A recent survey conducted by the American Research Group, Inc. showed that Americans were planning on spending an average of $861 on gifts for the 2014 holiday season. This number has increased by 8% compared to the 2013 holiday season and experts agree on the fact...