Keep It Simple, Stupid!

Many years ago my husband and I attempted to wallpaper our dining room.  Of course it didn’t help that we began work on this DIY project two weeks before Thanksgiving and were under a time crunch.  I carefully set up a table in the garage where we applied the paste...

It’s A Smaller World Than We Think

I recently ran across a wonderful story in the Washington Post about two high school kids who stumbled across an abandoned baby on their way home from school 20 years ago.  The baby, only hours old when the kids found her, were ultimately turned over to authorities....
Singing the Customer Service Blues

Singing the Customer Service Blues

Once upon a time life was much simpler – at least if you believe everything you see in “Leave It To Beaver” re-runs.  Dad marched off to the office every day while Mom stayed home and dusted.  Not once did you hear Dad cursing because he couldn’t find his software...
Protecting Ourselves from Ourselves

Protecting Ourselves from Ourselves

My dad taught me that when I pointed my finger at someone (or something) I was in fact pointing two fingers back at myself. Think about it the next time something goes wrong with your computer. I recently corresponded with a very irate ACT user. He had tried in vain...

Saying Good-Bye to the Act Email Blues

People very rarely call me when everything is going well. As much as I’d like to hear from one of my clients that all systems are go, I’m more likely to hear from the frazzled person who took a wrong turn in the maze of technology – and is looking for my help to bail...

Help with ACT Installation

So, you’ve purchased ACT and you’re ready to install it. Sounds easy, right? Sure it is – if you’ve got your ACT together! Here’s a few hints that will help speed you on your way: Uninstall your current version of ACT if you’re...