ACT Training Courses on lynda.com

As many of you know I spent two lovely weeks in Central California last May recording training videos on Outlook 2010.  I want to let you know that they are now available on the lynda.com website– and that you can watch yours truly on You Tube  talking about the...
Closing Up Those Database Cracks

Closing Up Those Database Cracks

I see it all the time. The typical CRM user fires up his software and is greeted by numerous alarms.  At that point he deftly hits the “Select All” and “Snooze” button.  Drip.  Drip.  I can almost hear important information dripping through the cracks of the database!...

Synching ACT to Your Smart Phone

I ran a webinar this week on synching smart phones to your ACT database.  Presenting with me was my old friend Rushang Shah of Companion Link software.  Rushang looks like the guy selling replica watches out of the trunk of his car; the last time I saw him he must...