Zen and the Art of ACT! Database Maintenance

Back in the days of ACT! 6 (was that really ten years ago?) my telephone message asked callers if they had recently “Compressed and Re-Indexed” their database.  Back then, there was no way to automate this process although a reminder could be set to prompt a user to...

ACT Dynamic Groups

The other day I was working with a client when his ACT! alarms window opened; I must say that the number of alarms he had was, well, alarming.  He quickly clicked the Select All button, selected Snooze and put all the alarms to rest for the remainder of the day. ...
Creating an ACT Zip Code Query

Creating an ACT Zip Code Query

Several years ago a marketing company offered to do a mailing for me to all businesses within a  50 mile radius of my office.  This sounded like a great idea until I realized that areas to the east and south of me contained nothing but the deep blue sea, and a large...

I’ve Lost My ACT! Password!

Several times a month I receive a call from an organization that has lost their ACT! password.  Sometimes this happens when the ACT! Administrator leaves the company – and takes his password with him.  Fortunately we are able to recover those passwords and send the...