Singing the Customer Service Blues

Singing the Customer Service Blues

Once upon a time life was much simpler – at least if you believe everything you see in “Leave It To Beaver” re-runs.  Dad marched off to the office every day while Mom stayed home and dusted.  Not once did you hear Dad cursing because he couldn’t find his software...
My Love/Hate Relationship with Amazon

My Love/Hate Relationship with Amazon

Hi.  My name is Karen, and I am addicted to online shopping.  There, I’ve said it so I’m now on my road to recovery.  I love the fact that I can go online and, in a matter of minutes, send a last minute gift to my cousin in Des Moines complete with card and gift...
ACT 2010 Will Soon be Here!

ACT 2010 Will Soon be Here!

I know, I know.  Another year, another upgrade.  Upgrades can be expensive both in terms of money and time, but unfortunately they are a necessary evil of the computer world. Some companies force you to upgrade every year or so.  For example, Intuit’s tax tables...
Why Can’t I Just Use Outlook?

Why Can’t I Just Use Outlook?

I’ve been using ACT for over 20 years and, like most of you, my database needed a bit of Spring Cleaning. Although I routinely rely on Swift Page to help me update contact information, I wanted to get a better understanding of the needs of my contacts. I sent out a...