Zen and the Art of ACT! Database Maintenance

Back in the days of ACT! 6 (was that really ten years ago?) my telephone message asked callers if they had recently “Compressed and Re-Indexed” their database.  Back then, there was no way to automate this process although a reminder could be set to prompt a user to...
ACT! Software Naming Conventions

ACT! Software Naming Conventions

I have a page on my website that offers free software for the old ACT! 6 product.  Unfortunately,  ACT! 2006 users frequently try to download and install those freebies and find that they don’t work.  Let me make this abundantly clear – ACT! 6 and ACT! 2006 are not...
Happy 25th Birthday ACT!

Happy 25th Birthday ACT!

Wow!  As hard as it is to believe the ACT! software program turned 25 this month.  If you’re into numbers that translates into 14 versions, five named owners and millions of users. I received an e-mail this week from a long ACT! user who was complaining about...

So Write a Book Already

Hard as it is to believe, I’ve written over a dozen books on technology and created training videos on ACT! and Outlook.  Trust me, writing is a labor of love.  My “day job” is to help my clients utilize CRM software to make themselves – and their businesses – more...

ACT Dynamic Groups

The other day I was working with a client when his ACT! alarms window opened; I must say that the number of alarms he had was, well, alarming.  He quickly clicked the Select All button, selected Snooze and put all the alarms to rest for the remainder of the day. ...
Creating an ACT Zip Code Query

Creating an ACT Zip Code Query

Several years ago a marketing company offered to do a mailing for me to all businesses within a  50 mile radius of my office.  This sounded like a great idea until I realized that areas to the east and south of me contained nothing but the deep blue sea, and a large...