So Write a Book Already

Hard as it is to believe, I’ve written over a dozen books on technology and created training videos on ACT! and Outlook.  Trust me, writing is a labor of love.  My “day job” is to help my clients utilize CRM software to make themselves – and their businesses – more...

ACT Dynamic Groups

The other day I was working with a client when his ACT! alarms window opened; I must say that the number of alarms he had was, well, alarming.  He quickly clicked the Select All button, selected Snooze and put all the alarms to rest for the remainder of the day. ...