I am pleased to announce that two new ACT 2011 books have arrived on the scene! Sage ACT 2012 Book This book covers the new, more advanced features that have been added in ACT 2009, 2010 and 2011 including the Web Info tab, Related Contacts, ACT E-Marketing and Smart Tasks! Sage ACT Reports & Dashboards Book This book covers using the “out of the box” Reports and Dashboards as well- Read more »

Wow!  Over a Dozen Books on CRM Software! People often ask if Karen really wrote the Dummies book.  The answer is YES! In fact, she’s written five ACT For Dummies books (ACT! 6, ACT! 2005, 2006, 2007and ACT! 2008). Roy has served as the technical editor on the last four books.  Being the most widely published author on ACT made it easy to transition to other forms of contact management. - Read more »

Need to learn ACT in a hurry?  Try these video training modules which will step you through the learning process of the most common ACT features.  For only $25/month (or $250/year) you’ll have complete access to the ACT Training videos by Karen Fredricks.  In addition you’ll have full access to training videos on just about any software product you can think of! CLICK HERE TO SUBSCRIBE- Read more »

Outlook is the most popular email client on the market.  However, as good as it is it’s no match for a more robust CRM solution like ACT.  Fortunately, ACT provides total integration to Outlook.  So who better to help you than Karen who has written 2 For Dummies books on Outlook and created the Outlook 2010 Essential Training course for lynda.com? Click here for more information on Karen’s- Read more »

If there’s any doubt as to Karen’s knowledge of any and all things related to CRM software, check out the impressive list of titles that she has written.  In addition to 5 titles on ACT and 2 titles on Outlook, Karen was asked to write books on several other CRM software products including: SugarCRM For Dummies: A popular open-source CRM solution. Outlook Business Contact Manager For- Read more »